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Customer Care Marketing Executive ( Female Candidates)

Profile: -   Customer Care Marketing Executive (Experienced Female Candidates)

Salary: -    On the basis of interview performance

Requirements:

  • Highly developed sense of integrity and commitment to customer satisfaction.
  • Demonstrated passion for excellence with respect to treating and caring for customers.
  • Ability to communicate clearly and professionally, both verbally and in writing.
  • Has "thick skin" and is able to handle complaints and unpleasant customers.
  • Has a pleasant, patient and friendly attitude.
  • Strong decision making and analytical abilities.
  • Strong detail orientation and communication/listening skills.
  • Willingness to work a flexible schedule and occasional overtime when needed.
  • Possess a strong work ethic and team player mentality.

Experience candidate can apply. Some experience with multiline telephones and personal computers helpful. Good Knowledge of Internet and Microsoft Office.

Responsibilities:-

  • Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
  • Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.
  • Provide quality service and support in a variety of areas including, but not limited to: billing, placing print orders, and system troubleshooting.
  • Troubleshoot customer issues over the phone.
  • Use automated information systems to analyze the customer’s situation.
  • Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company.
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
  • Responsible for compiling and generating reports as they relate to customer service surveys.
  • Apply  at info@divyaplacement.com with Job Code 4284

    Contact 01294038425

Job Code: 4284
Expreience: 1-5 year
Salary: 30000
Location: Suraj Kund Road, Faridabad
Functional Area: Customer Care
Job Status: Active