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SERVICE SUPPORT ENGINEER

HI
We are Looking For Engineer Installation, Application Engineer & Service support (Die casting peripherals Division)

Job Location Sec-59, Ballabgarh, Faridabad 

Experience 1-4 Year Must 

Responsblity
Installation & Integration of Peripherals with Die casting machines
Work in coordination with Supplier & Sales team and support technically
Get Repeat Business from customer with seamless installations and service support excellence

1.
PURPOSE: To coordinate with all stake holders
(internally and customer) for effective and timely execution of installations
and service support requirements.

2.
IMPORTANCE:  Key man in installations,  service,  and support  for  peripherals
operation  and coordinating with different teams to execute on-ground Zero (Customer shop floor)

3.  JOB VALUES: Taking care & satisfying customer like their own team member.  Help Sales team and work in conjunction with
other service and support teams, and execute on customer shop floor seamlessly.

4.
CONTRIBUTION:  develop  systems  across the  business  from
the  learning’s  of failures.  Develop down line and take ownership of the system in future.

EXPECTED END RESULTS 

Installations & Comissioning
Operations
Manufacturing coordination
Trial / Peripheral approval
Dispatch and shipment
Commissioning and sign off
Customer complaints / Warrantee

EDUCATIONAL QUALIFICATIONS:   
1.  Diploma Mechanical / Electrical / ISTC/ CIPET/ B.Tech
2.  Must have1-4 years of experience working in HPDC Peripherals Installation or Casting engineering
3.  Must have complete knowhow on Auto cad/3D & Simulations interpretation
4.  Must be capable to study and implement steps to install.
5.  Must have problem solving & troubleshooting mindset.
6.  Must have excellent installation and service support carrier.
7.  Must be fluent in speaking and writing English.

 FUNCTIONAL COMPETENCIES:

Coordination among different parties
Proficiency in Excel, / Power point / Word
V-Tiger / CRM software ?  Technical knowledge of MOULDs
Customer communication skills
Crisis management

BEHAVIORAL COMPETENCIES:
Prompt, Analytical thinking, excellent communication skills, liaising skills, excellent coordination skills with cross functional department.

Job Code: 6713
Gender: Male Or Female Both
Experience: 1-4 Years
Education: Diploma Mechanical / Electrical / ISTC/ CIPET/ B.Tech
Salary: 40000
Location: SEC-59, FARIDABAD
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